Term & Condition

Production

Catalog items are production, not stock. The production and packing time takes one month. We will estimate your order timing before starting your order.
If you need products more quickly, please check our agent service page. We can send you the sample but the buyer need to pay shipping fees.
Stock Status: stock is usually not available but you’re always welcome to ask us if you need your order more quickly.

Payment

We accept payment by Wire Transfer / TT and with Letters of Credit method payment
Orders begin with a 30% deposit (Must be transferred with TT method) against production with the balance due before shipping. All purchases must be fully paid for prior to shipment out of Indonesia (either with  TT or Letter of Credit method)

Prices

Catalogue prices are for the products only and do not include packing material or any freight related charges. Other than packing and freight, however, there are no other charges (taxes, commissions, etc.).

Prices may change — we will confirm pricing after reviewing your order list and bring any changes to your attention before starting production. If you’re using a separate shipping company, please have them perform the product check for you before shipping out of Indonesia.

Production

Catalogue items are production, not stock. The production and packing time takes one month. We will estimate your order timing before starting your order. If you need products more quickly, please check our agent service page. We can send you the sample but the buyer needs to pay shipping fees. Stock Status: stock is usually not available but you’re always welcome to ask us if you need your order more quickly.

Payment

We accept payment by Wire Transfer / TT and with Letters of Credit method payment.

Orders begin with a 30% deposit (Must be transferred with TT method) against production with the balance due before shipping. All purchases must be fully paid for prior to shipment out of Indonesia (either with  TT or Letter of Credit method)

Prices

Catalogue prices are for the products only and do not include packing material or any freight related charges. Other than packing and freight, however, there are no other charges (taxes, commissions, etc.).

Prices may change — we will confirm pricing after reviewing your order list and bring any changes to your attention before starting production. If you’re using a separate shipping company, please have them perform the product check for you before shipping out of Indonesia.

Shipping

As mentioned above, catalogue prices do not include shipping charges. We will estimate packing material and shipping charges for you before starting your order. You’re welcome to use your own shipper from our warehouse or have us pack your order and handle the local freight portion.

Shipping by full container only. We use a 40ft container and it can load 20-22 tons of galangal (20.000 – 22.000 kilos). We strongly recommend you insure your shipment. If you receive a shipment that seems to have been damaged in transit, please report immediately to the shipper and provide photographs. We cannot help you with a claim if you miss this step.

We can organize shipping to your port, you will need to organize a customs broker to clear customs on your side and you will need to organize delivery to your door.